Refund policy
Refund & Replacement Policy
Made-to-Order Products
All ikiiki products are produced specifically for each order. Because our products are made to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection or other customer preference reasons.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete or incorrect, please contact us at shop@ikiiki.co as soon as possible after delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and packaging
Once the issue has been verified, we will arrange a replacement or other appropriate resolution at no additional cost.
Size & Product Selection
Please review product descriptions, size information, print type, dimensions, colors and other options carefully before placing your order. We cannot normally exchange made-to-order products because the wrong size, color or product option was selected.
Order Changes & Cancellations
If you need to change or cancel an order, contact us immediately at shop@ikiiki.co. We will do our best to accommodate your request, but once an order has entered production it may no longer be possible to modify or cancel it.
Lost Packages
If tracking indicates that your package has been lost in transit, contact us and we will investigate the shipment with our production and delivery partners.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.